👋 Welcome to our Care Coordinator Handbook! This handbook is for Care Coordinators (and anyone else that’s interested) to understand our key policies and procedures that relate to working as a Care Coordinator at Penrose Health. The contents of this handbook are our best practice recommendations - always use your judgement and escalate any concerns!
If you can't find what you're looking for try searching up in the top right corner ↗️
Update: If we update anything important we'll let you know here
Job-Specific SOPs
Allergies & Adverse Reactions
Allergies & Adverse Reactions
Blood Pressure Readings
Blood Pressure Readings
Chairing Team Meetings
Chairing Team Meetings
Generic Appointment Format
Generic Appointment Format
Home Visits
Home Visits
Housing Guide
Housing Guide
LTCs for Care Coordinators
LTCs for Care Coordinators
Non-Emergency Hospital Transport
Non-Emergency Hospital Transport
Occupational Therapy
Occupational Therapy
Personalised Care & Support Plan (PCSP)
Personalised Care & Support Plan (PCSP)
Reporting Patient Deaths
Reporting Patient Deaths
Requesting Medication for Non-Prescribers
Requesting Medication for Non-Prescribers
Requesting Referrals
Requesting Referrals
Vaccinations & Immunisations
Vaccinations & Immunisations
Universal SOPs
Accessibility, Communication & Adaptations
Accessibility, Communication & Adaptations
Actioning Booked Appointments
Actioning Booked Appointments
Adult Safeguarding
Adult Safeguarding
Carers
Carers
Chaperones
Chaperones
Child Safeguarding
Child Safeguarding
Consent Guidance
Consent Guidance
Duty Doctor Role
Duty Doctor Role
Emergency Medication and Equipment Trolley
Emergency Medication and Equipment Trolley
Emergency Quick Reference Handbook
Emergency Quick Reference Handbook
Feedback & Complaints
Feedback & Complaints
Infection Prevention & Control
Infection Prevention & Control
Late Arrivals, DNAs & WNB
Late Arrivals, DNAs & WNB
Managing Violence & Aggression
Managing Violence & Aggression
Medical Emergency Protocol
Medical Emergency Protocol
Mental Capacity Act
Mental Capacity Act
Observer Policy
Observer Policy
Over-The-Counter Medication Prescribing
Over-The-Counter Medication Prescribing
Patient Warnings & Removals
Patient Warnings & Removals
Prevention of Radicalisation
Prevention of Radicalisation
Requesting an Ambulance via the HCP Line
Requesting an Ambulance via the HCP Line
Significant Events (SEs)
Significant Events (SEs)
Tools & Clinical Systems
Accurx
Accurx
Best Practice for Naming Files & Folders
Best Practice for Naming Files & Folders
Consultant Connect
Consultant Connect
DXS
DXS
e-Referral Service (e-RS)
e-Referral Service (e-RS)
EMIS Clinical Templates
EMIS Clinical Templates
EMIS Document Templates
EMIS Document Templates
EMIS Prescribing
EMIS Prescribing
EMIS Protocols
EMIS Protocols
EMIS Tasks
EMIS Tasks
EMIS Web Basics
EMIS Web Basics
Generic Surgery Inbox
Generic Surgery Inbox
London Care Record (LCR Portal Cerner)
London Care Record (LCR Portal Cerner)
Penrose Academy
Penrose Academy
Penrose POST v2: POSTcards
Penrose POST v2: POSTcards
Pink Alert (QOF) Box
Pink Alert (QOF) Box
Surgery Connect Softphone
Surgery Connect Softphone
Tactic Desk Booking
Tactic Desk Booking
TQuest
TQuest
Using Our Conference Rooms
Using Our Conference Rooms
VPN & HSCN
VPN & HSCN
References & Resources
Booking a Care Coordinator Appointment
Booking a Care Coordinator Appointment
Care Coordinator Job Plan
Care Coordinator Job Plan
Cross-Organisational Slots
Cross-Organisational Slots
Drugs & Medicines Resources
Drugs & Medicines Resources
Ear Irrigation
Ear Irrigation
Email Distribution Lists
Email Distribution Lists
FAQs - How do I…?
FAQs - How do I…?
Interpreters & Translators
Interpreters & Translators
Mental Health Services Database
Mental Health Services Database
National Guidelines
National Guidelines
National Screening Programmes
National Screening Programmes
Notifiable Diseases Reporting Procedure (NOIDs)
Notifiable Diseases Reporting Procedure (NOIDs)
Our Sites
Our Sites
Our Staff
Our Staff
Primary Care Networks (PCNs)
Primary Care Networks (PCNs)
Protected Learning Time (PLT)
Protected Learning Time (PLT)
QOF & Fundamental Care
QOF & Fundamental Care
Quality Alerts
Quality Alerts
Same Day Emergency Care (SDEC)
Same Day Emergency Care (SDEC)
Services Database
Services Database
Units of Alcohol
Units of Alcohol
Long Term Conditions
Dementia
Dementia
Learning Disabilities
Learning Disabilities
Palliative Care
Palliative Care
Stroke & TIA
Stroke & TIA
Infection Prevention & Control
Blood Borne Viruses (BBV)
Blood Borne Viruses (BBV)
Body Fluid Spillages
Body Fluid Spillages
Cleaning Equipment & Environment
Cleaning Equipment & Environment
Hand Hygiene
Hand Hygiene
Isolation of Infectious Disease
Isolation of Infectious Disease
Laboratory Specimens
Laboratory Specimens
Needlestick Injuries
Needlestick Injuries
Personal Protective Equipment (PPE)
Personal Protective Equipment (PPE)
Safe Use & Disposal of Sharps
Safe Use & Disposal of Sharps
Topical Eradication of MRSA
Topical Eradication of MRSA
Waste Management
Waste Management
Maintained by the Learning & Resources team | Content by Amy Elder & Addison Hayward