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TQuest

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What is TQuest?

The order comms system we use to electronically request pathology tests via EMIS. It is available around the clock and is the quickest and easiest way of ordering tests provided by Synnovis.

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Contents:

Getting started
Making a Test Request
Complete and Incomplete Tests
Making a request offline
Printing a request
Add on requests
Viewing Results

Getting started

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You do not need a log-in for TQuest - it is automatically linked to your EMIS account.

If you’re unable to access TQuest or make requests, get in touch with the IT team.

Making a Test Request

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For Penrose Surgery, tests should be requested from GSTT. For all other practices, requests must be sent to KCH.

Go through the steps of this interactive tutorial to find out how to make a test request using TQuest.

Top tip: view in full-screen! 💡

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Transcript

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Please note that PSA tests are NOT recommended for patients:

under 40 years old (unless discussed with urologist)
over 79 years old, if expected to live <10 years

Complete and Incomplete Tests

A test which has been finished is called a Complete Test on EMIS.

To access a list of all complete tests, navigate to ‘Workflow Manager’ on the EMIS homepage, select ‘Test Requests’ to the left hand side of the page and click ‘Request Complete’.

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Clinician/patient names have been removed for confidentiality reasons - these would be shown under the corresponding headers.

You can re-print a complete test by right clicking on a test from the list and selecting ‘Print Test Request’
If a patient sample has not yet been taken, you’ll find the details of the test request under ‘Awaiting Sample’

Making a request offline

If TQuest is not working or unavailable, or if you're unable to print an online form, follow these steps to complete your request offline.

1️⃣ Ensure the Correct Patient is Selected 😀

Double-check that the correct patient is open on the system.

2️⃣ Open DXS Application 💻

Launch the DXS App and search for "Synnovis".

3️⃣ Choose the Appropriate Form 📄

You will see the following options:

Haematology and Biochemistry
Microbiology
Immunology
Semen Analysis

4️⃣ Tick the Required Tests ☑️

Select the tests ordered by the GP from the previous report or those required for LTC (Long Term Condition) reviews.

5️⃣ Print the Form 🖨️

Once completed, print the form and proceed with the bloods.

6️⃣ Label the Specimen Tubes 🏷️

After the blood test is taken, label all tubes with at least 3 identifiers:

Name
Date of Birth
NHS Number

7️⃣ Bag and Send the Sample 👜

Place the labeled specimen tubes and printed request form in the specimen bag and send it to the lab.

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The forms above can also be used to request a test which is NOT listed under the ‘order’ tab when making an online request (as per step 9 in the tutorial above).

Examples of such tests include T3, T4, blood film and HLAB27.

Printing a request

Our reception team are responsible for printing TQuests after a request has been made. To do so, follow these steps:

Open the patient on EMIS
Click ‘EMIS ball’ > ‘Workflow’ > ‘Workflow Manager’

Select ‘Test Requests’ from the menu on the left, then select ‘Report List’ from the ribbon menu.

Select ‘Cervical Screening London’ or ‘Pathology services - Guys and St Thomas’ (as appropriate) from the list that appears.
Select the ‘Test Printout’ tab. Make sure GP HPV SEL_V2 is chosen for cervical screening, for pathology use the default selection. Then, click on the ‘Test Printer Configuration’ at the bottom right to print a test page.

The ‘Printing Settings’ box should now open. Select the ‘Brother’ printer as the ‘Printer Full Path Name’. Select ‘MP Tray’ as the ‘Printer Source (Paper Tray)’. Paper orientation should be ‘Portrait’ and paper size ‘A4’.

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If the ‘Printing Settings’ box does not automatically open, you will see the box below. In this case, click ‘Restore Suppressed ScriptX Printing Dialogs’. Then, click ‘Configure Plain Paper Printer’. Now, you can progress with step 6.

Set your margins, as per the type of request:

Cervical screening: Left 5, Top 12, Right 10, Bottom 12
Pathology: Left 0, Top 0, Right 0, Bottom 0.

Click the ‘Save’ button, and your request will print!

Add on requests

Add on requests can be done by receptionists and GP Assistants as well as GPs. If you need to add on a test, please contact Synnovis and a team member there will perform the add on request or re-direct you to the relevant laboratory

☎️ 020 4513 7300

📧 customerservices@synnovis.co.uk

Viewing Results

To view pathology results/imaging processed within the last 90 days, follow these steps:

Open a new test request as described in the interactive video above
At the bottom of the ‘Order’ page, select the ‘View Previous Test Results’ box

All previous results are shown in LIST view (see ➡️).

This shows only the date and time that we received the results for that batch of tests.

Click on the summary icon (blue icon to the left of the date) to access: patient summaries, a list of all tests done, test results and the clinician requester.
Use the print icon (at the bottom and top of the screen) to print.

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Resources:

For more information, please click here😊