You can access Consultant Connect at any time between 09:00 and 17:00, Monday to Friday. The process is simple:

1. Download the Consultant Connect app (via Apple Store or Google Play) to your mobile phone and create an account using your NHS email.
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You can also use the dial-in number via your desktop (click here for dial in numbers for each surgery)
2. Login to your account. The ‘Phone’ tab will automatically open. Here you’ll see a list of specialisms, select the most relevant one. 👉
3. You’ll then be asked to enter the patient’s NHS number. Once you’ve done this, click ‘Next’.
4. Click ‘Start call’ to connect to a team of consultants. A single team member is contacted first, and will have 20 seconds to answer the call before it’s automatically forwarded onto the next. If your call doesn’t connect to a consultant, wait at least 10 minutes before calling back.
5. Once connected, discuss your queries with the consultant.
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Please note that the consultant may not have access to patient records. So, make sure you’re prepared to explain the patient’s history and examination findings.
6. When the call ends, select the outcome from the list shown. 👉
7. Make note of the advice given/outcome in the patients consultation notes.

1. Select the ‘PhotoSAF’ tab in the toolbar.
2. You’ll be prompted to confirm patient consent/best interests. After you’ve done this, you can take photos.
3. Once you’re happy with the photos, enter the patient’s NHS number and add any notes.
4. Select ‘Save these photos’. This will send photos (and notes) to your NHS email address. From here, you can share photos with consultants, attach them to a referral (e.g., via e-RS), or add them to the patient’s record.

1. Navigate to the ‘Messages’ tab of the toolbar (shown above)
2. Here, select whether you would like to contact ‘Dermatology’ or ‘Paediatric Dermatology’
3. Enter the patients NHS number
4. Complete the required information, and attach any photos via PhotoSAF by clicking on the blue camera button in the bottom right corner
5. Send the message. You’ll then be re-directed to the homepage of the ‘Messages’ tab, where you’re message will appear under ‘Open’. You should receive a reply within 1 working day.