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Non-Emergency Hospital Transport

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If a patient requires non-emergency hospital care, encourage them to make their own way to the hospital or, where necessary, to ask a friend/family member to assist. If this is not possible, we can arrange hospital transport for the patient provided that they meet certain criteria.

This page will describe the eligibility criteria for hospital transport, and how it should be booked.

🏥 University Hospital Lewisham & Queen Elizabeth Hospital

Overview

HATS provide non-emergency transport to UHL and QEH. They will collect patients in time for an appointment, and take them back after. HATS can also take patients home following a stay in hospital.

Eligibility Criteria

Medical need
Unable to make their own way to and from outpatient and inpatient appointments

How to book

Call 020 3929 4088

Additional contact details

📧 Email → complaints@hatsgroup.com

🏥 King’s College Hospital

Overview

Falck UK provide patient transport to and from KCH. The service offers a variety of vehicles to cater to all patients (e.g., saloon cars, ambulances with wheelchair facilities).

Eligibility Criteria

Can’t travel to or from hospital using any other method of transport:

because of their medical or mobility condition, or
because their medical condition would otherwise worsen

How to book

Call 020 3299 8000
Bookings must be made a maximum of five days in advance and a minimum of 24 hours before their appointment
Same-day bookings are not accepted

Additional contact details

⏰ Opening hours (for phone line) → Mon-Fri, 09:00-17:00

🏥 Guy’s and St Thomas’ Hospitals

Overview

The GSTT transport service transports patients to and from their hospitals. Patients are conveniently dropped off and picked up from a designated waiting area (details found here). A porter can then help them get to and from said waiting area, if necessary.

For more information on the process, please see the GSTT website.

Eligibility Criteria

Medical need
No other means of travelling to the hospital for the appointment

How to book

Call 020 7188 2888 and select option 1
After the call, the service will assess whether the patient qualifies for transport. If they do, the transport will be booked.
If transport is rejected, the decision can be appealed as detailed here

Additional contact details

⏰ Opening hours (for phone line) → Mon-Fri, 07:45-19:00 (excluding bank holidays)

🏥 Croydon Health Services

Overview

The Non-Emergency Patient Transport (NEPT) service can transport patients to and from appointments at hospitals within Croydon Health Services NHS Trust.

Eligibility Criteria

Requires skilled assistance to transfer them to and from a vehicle
Has a disability or condition that makes it difficult to travel by other means of transport
Has a condition where there is a possibility of an event needing skilled assistance happening when travelling
Has a disability that could cause a risk or embarrassment to themselves or others if travelling by other means of transport

How to book

Email cuh.control@hatsgroup.com or,
call 020 3967 8399
Bookings must be made 2-4 weeks in advance

Additional contact details

⏰ Opening hours (for office) → Mon-Fri, 08:00-18:00

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