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Our Staff

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We use a multi-disciplinary approach to provide the best quality of care for our patients. This approach means bringing together GPs with allied health professionals such as Pharmacists, Paramedics, and Mental Health Nurses, as well as our non-clinical team.

All of our team are highly trained and experts at what they do! You can find out more about what our clinicians are responsible for within the surgery below.

Clinical team

GPs

Our General Practitioners (GPs), including remote GPs, treat all common medical conditions, and refer patients to hospitals and other medical services for urgent and specialist treatment. They focus on physical, psychological and social aspects of care. Our GPs lead the rest of our clinical team to make sure that all of our staff are giving you the best possible care.

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Here are some of the things they may cover:

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For more detail about what they work on, have a look at the 🥼GP Handbook or 🩺GP Job Description

Paramedic

Our paramedics triage patients, support and diagnose patients with urgent queries and carry out home visits and vaccinations. They either treat patients themselves or refer them to the most appropriate clinician.

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Here are some of the things they may cover:

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For more detail about what they work on, have a look at the 🚨Paramedic Handbook or 🚑Primary Care Paramedic Job Description

Pharmacists

Clinical pharmacists and pharmacist dispensers look after all aspects of our patients’ medication, including medication reviews and repeat prescriptions. Our pharmacists also meet with patients to help them manage long-term conditions.

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Here are some of the things they may cover:

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For more detail about what they work on, have a look at the 💊Pharmacy Handbook or 🎑Pharmacy Dispenser Job Description, 🧑‍🦰Pharmacy Technician Job Description, 💊Practice Pharmacist Job Description

Care Coordinators

Our care coordinators work with both our clinical and non-clinical teams to plan and coordinate the care needs of our patients. They support more vulnerable and patients more likely to fall through cracks of NHS. This involves working closely with patients, primarily supporting them to connect with local care services and become more in control of their own health. Care coordinators also often collaborate with a patients’ family to ensure that the care provided is truly patient-centred.

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Here are some of the things they may cover:

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For more detail about what they work on, have a look at the 👼Care Coordinator Handbook or 👼Care Coordinator Job Description

Mental Health Nurse

Our mental health and wellbeing nurses provide and plan care for patients with any type of mental health concern. Their role involves discussing patient concerns and supporting patients in any way they can, by providing advice, relevant short-term interventions, or referrals to other healthcare professionals or mental health services.

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Here are some of the things they may cover:

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For more detail about what they work on, have a look at the 🧠Mental Health Nurse Handbook or 🧠Mental Health Nurse Job Description

Practice Nurse

Our practice nurses and advanced nurse practitioners (ANPs) work as part of our the primary healthcare team. They are responsible for a number of clinical areas such as health promotion, chronic disease management, health prevention, as well as supporting the management team in the reviewing of clinical policy and procedure.

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Here are some of the things they may cover:

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For more detail about what they work on, have a look at the 👩‍⚕️Practice Nurse Handbook or 👩‍⚕️Practice Nurse Job Description

Nursing Associate

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For more detail about what they work on, have a look at the 👩‍💻Nursing Associate Handbook or 🧑‍⚕️Nursing Associate Job Description

Healthcare Assistant

Our healthcare assistants (HCAs) support the clinical team in the provision of services, treatments, health promotion and patient education.

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Here are some of the things they may cover:

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For more detail about what they work on, have a look at the 💉HCA Handbook or 🥼HCA Job Description

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physicians associates

MSK service

Our internal MSK service provides care to patients who have already been seen by Physio First or our in-house AHPs, but are not improving. It is intended to reduce the burden on our regular GPs, reduce referrals to external agencies, and reduce follow-ups with our in-house clinicians. This service will be led by Dr Matthew Grant.

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Here are some of the things they may cover:

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For more information see our 💪Internal MSK Service page

Admin Team

Receptionists

Our team of receptionists support the smooth running of our practice by helping our patients with queries, booking appointments and other administrative duties.

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Here are some of the things they may cover:

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For more detail about what they work on, have a look at the ☎️Reception Handbook or ☎️Call Handler Job Description

Clinical Admin

We have a dedicated team of administrators who work hard to support the smooth running of our practice by helping our patients with triaging, repeat prescribing, referrals and other administrative duties.

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Here are some of the things they may cover:

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For more detail about what they work on, have a look at the 🗒️Clinical Admin Handbook or 👩‍💻Clinical Admin Job Description or 👏GP Assistant Job Description

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Resources:

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