Summary of Role
The role of a Penrose Health Clinical Administrator is to work with our clinical and non-clinical team to deliver the best healthcare service to our patients. More specifically, clinical admin are responsible for managing administrative aspects of patient care, such as referrals, test results, hospital letters, patient notes, and medical reports.
📜Duties
- Understanding and sorting incoming patient letters (either via post or email) to ensure that they are filed correctly and any that require action are flagged
- Checking incoming lab reports and test results – segregating into normal (for filing) and abnormal (for a GP to check)
- Data entry of relevant information from incoming letters, tests and reports (e.g. looking for diagnoses, investigations, results, history, medication etc.)
- Processing and following up on patient referrals as instructed by the clinical team including 2 week wait urgent cancer referrals
- Processing and completing medical report requests from patients or third parties
- Summarising newly registered patient records and ensuring the maintenance of existing medical records
- Managing, actioning and responding to your workflow and tasks in EMIS (including much of the above)
- Communicating with patients, our team and external teams to ensure these tasks are completed in a timely and appropriate manner
Please note that the above list of duties is not exhaustive and may be adjusted periodically by the management team.
Additional responsibilities of a clinical admin lead
- Lead, support and guide the Clinical Admin team across Penrose Health
- Oversee Clinical Governance within the Clinical Admin function to ensure patient care is of a high standard.
- Work closely with the Central Management Team (CMT) to ensure the practice and the Clinical Admin function runs efficiently and effectively
👤Person Specification
Personal attributes
- Strong eye for detail, maintained for prolonged periods of time
- Meticulous nature, maintaining a high level of attention to detail across repetitive tasks
- Strong organisational skills, able to prioritise work and ensure that nothing is missed
- Strong analytical skills, to understand incoming information
- Fast learner who can follow processes and procedures accurately and efficiently
- Communicate effectively with clinical and non-clinical teams
Knowledge, experience and qualifications
- In depth knowledge of medical terminology, human anatomy, biochemistry and general medicine
- Strong keyboard and computer skills including Word and Outlook
- Experience working with the EMIS clinical system (desirable, not essential)