👋 Welcome to our Paramedic Handbook! This handbook is for Paramedics (and anyone else that’s interested) to understand our key policies and procedures that relate to working as a Paramedic at Penrose Health. The contents of this handbook are our best practice recommendations - always use your clinical judgement and escalate any concerns!
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Update: If we update anything important we'll let you know here
Job-Specific SOPs
Actioning Booked Appointments
Actioning Booked Appointments
Allergies & Adverse Reactions
Allergies & Adverse Reactions
ECGs
ECGs
Home Visits
Home Visits
Lithium Management
Lithium Management
Requesting Referrals
Requesting Referrals
UTI Process & Urine Dips
UTI Process & Urine Dips
Vaccinations
Vaccinations
Valproate & Topiramate
Valproate & Topiramate
Universal SOPs
Accessibility, Communication & Adaptations
Accessibility, Communication & Adaptations
Adult Safeguarding
Adult Safeguarding
Carers
Carers
Chaperones
Chaperones
Child Safeguarding
Child Safeguarding
Consent Guidance
Consent Guidance
Duty Doctor Role
Duty Doctor Role
Emergency Medication and Equipment Trolley
Emergency Medication and Equipment Trolley
Emergency Quick Reference Handbook
Emergency Quick Reference Handbook
Feedback & Complaints
Feedback & Complaints
Infection Prevention & Control
Infection Prevention & Control
Late Arrivals, DNAs & WNB
Late Arrivals, DNAs & WNB
Managing Violence & Aggression
Managing Violence & Aggression
Medical Emergency Protocol
Medical Emergency Protocol
Mental Capacity Act
Mental Capacity Act
Observer Policy
Observer Policy
Over-The-Counter Medication Prescribing
Over-The-Counter Medication Prescribing
Patient Warnings & Removals
Patient Warnings & Removals
Prevention of Radicalisation
Prevention of Radicalisation
Requesting an Ambulance via the HCP Line
Requesting an Ambulance via the HCP Line
Safety Netting
Safety Netting
Significant Events
Significant Events
Tools & Clinical Systems
Accurx
Accurx
Best Practice for Naming Files & Folders
Best Practice for Naming Files & Folders
Consultant Connect
Consultant Connect
Desk Booking at London Bridge
Desk Booking at London Bridge
DXS
DXS
e-Referral Service (e-RS)
e-Referral Service (e-RS)
EMIS Clinical Templates
EMIS Clinical Templates
EMIS Document Templates
EMIS Document Templates
EMIS Prescribing
EMIS Prescribing
EMIS Protocols
EMIS Protocols
EMIS Tasks
EMIS Tasks
EMIS Web Basics
EMIS Web Basics
Generic Surgery Inbox
Generic Surgery Inbox
London Care Record (LCR Portal Cerner)
London Care Record (LCR Portal Cerner)
Penrose Academy
Penrose Academy
Penrose POST v2: POSTcards
Penrose POST v2: POSTcards
Pink Alert (QOF) Box
Pink Alert (QOF) Box
Surgery Connect Softphone
Surgery Connect Softphone
TQuest
TQuest
Using Our Conference Rooms
Using Our Conference Rooms
VPN & HSCN
VPN & HSCN
References & Resources
Booking a Care Coordinator Appointment
Booking a Care Coordinator Appointment
Cross-Organisational Slots
Cross-Organisational Slots
Ear Irrigation
Ear Irrigation
Email Distribution Lists
Email Distribution Lists
FAQs - How do I…?
FAQs - How do I…?
First Contact Practitioner (FCP) Pathway for Paramedics
First Contact Practitioner (FCP) Pathway for Paramedics
Interpreters & Translators
Interpreters & Translators
Key Resources - Drugs & Medicines
Key Resources - Drugs & Medicines
Key Resources - National Guidelines
Key Resources - National Guidelines
Local Guidelines
Local Guidelines
Mental Health Services Database
Mental Health Services Database
National Screening Programmes
National Screening Programmes
Notifiable Diseases Reporting Procedure (NOIDs)
Notifiable Diseases Reporting Procedure (NOIDs)
Our Sites
Our Sites
Our Staff
Our Staff
Paramedic Resources
Paramedic Resources
Primary Care Networks (PCNs)
Primary Care Networks (PCNs)
Protected Learning Time (PLT)
Protected Learning Time (PLT)
Quality Alerts
Quality Alerts
Same Day Emergency Care (SDEC)
Same Day Emergency Care (SDEC)
Services Database
Services Database
Maintained by the Learning & Resources team | Content by the L&R team