Summary of Role
The role of a Penrose Health GP Assistant (GPA) is to work with our clinical and non-clinical team to deliver the best healthcare service to our patients. More specifically, GPAs manage the administrative aspects of patient care, such as the processing of referrals, checking, recording and filing test results, triaging hospital letters, updating patient records, and drafting medical reports.
📜Duties
- Understanding and sorting incoming patient letters (either via post or email) to ensure that they are filed correctly and any that require action with the GP/Pharmacist are flagged in a timely manner for action
- Checking incoming lab reports and test results – segregating into normal (for filing) and abnormal (for a GP to check)
- Scan and file all patient information into the patients computerised EMIS records.
- Data entry of relevant patient information from incoming letters, tests and reports (e.g. looking for diagnoses, investigations, results, history, medication etc.)
- Processing and completing medical report requests with GP's from patients or third parties
- Processing and following up on patient referrals as instructed by the clinical team including 2 week wait urgent cancer referrals and managing and maintaining overall referral workflow on e-RS
- Summarising at least 5 new patient records daily and ensuring maintenance of medical records summary
- Working according to Practice protocols and Line Manager/Clinical Lead instructions
- Dealing with telephone and online enquiries relating to all of the above tasks
- Attending staff meetings as required
Please note that the above list of duties is not exhaustive and may be adjusted periodically by the management team.
👤Person Specification
Personal attributes
- Meticulous by nature, maintaining a high level of attention to detail across often repetitive tasks
- Strong organisational skills with the ability to prioritise work and ensure that nothing is missed
- Strong analytical skills to understand written information and be able to extract the relevant details to ensure the task is carried out correctly
- Fast learner who can follow processes and procedures accurately and efficiently
- Good communication skills to work with both the clinical and non clinical teams
Knowledge, experience and qualifications
- Good knowledge of medical terminology, human anatomy, biochemistry and general medicine
- Strong keyboard/computer skills including Word and Outlook
- Previous experience working with EMIS clinical system preferred, but not required