👋 Welcome to our Clinical Admin Handbook! This handbook is for Clinical Admin (and anyone else that’s interested) to understand our key policies and procedures that relate to working as a Clinical Admin at Penrose Health. The contents of this handbook are our best practice recommendations - always use your judgement and escalate any concerns!
If you can't find what you're looking for try searching up in the top right corner ↗️
Update: If we update anything important we’ll let you know here!
Job-Specific SOPs
Cervical Smears
Cervical Smears
Electronic Records Transfer (GP2GP)
Electronic Records Transfer (GP2GP)
Inappropriate Work Request Feedback
Inappropriate Work Request Feedback
Lab Reports (Path Links)
Lab Reports (Path Links)
LTCs for Clinical Admin
LTCs for Clinical Admin
Medical Records Movement & Digitisation
Medical Records Movement & Digitisation
Medical Reports
Medical Reports
NHS Health Check
NHS Health Check
Processing Referrals
Processing Referrals
Scanning & Triaging
Scanning & Triaging
Subject Access Requests (SAR)
Subject Access Requests (SAR)
Universal SOPs
Accessibility, Communication & Adaptations
Accessibility, Communication & Adaptations
Adult Safeguarding
Adult Safeguarding
Carers
Carers
Chaperones
Chaperones
Child Safeguarding
Child Safeguarding
Consent Guidance
Consent Guidance
Duty Doctor Role
Duty Doctor Role
Emergency Medication and Equipment Trolley
Emergency Medication and Equipment Trolley
Emergency Quick Reference Handbook
Emergency Quick Reference Handbook
Feedback & Complaints
Feedback & Complaints
Infection Prevention & Control
Infection Prevention & Control
Late Arrivals, DNAs & WNB
Late Arrivals, DNAs & WNB
Managing Violence & Aggression
Managing Violence & Aggression
Medical Emergency Protocol
Medical Emergency Protocol
Mental Capacity Act
Mental Capacity Act
Observer Policy
Observer Policy
Patient Warnings & Removals
Patient Warnings & Removals
Prevention of Radicalisation
Prevention of Radicalisation
Significant Events (SEs)
Significant Events (SEs)
Tools & Clinical Systems
Accurx
Accurx
Best Practice for Naming Files & Folders
Best Practice for Naming Files & Folders
DXS
DXS
e-Referral Service (e-RS)
e-Referral Service (e-RS)
EMIS Protocols
EMIS Protocols
EMIS Tasks
EMIS Tasks
EMIS Web Basics
EMIS Web Basics
Generic Surgery Inbox
Generic Surgery Inbox
London Care Record (LCR Portal Cerner)
London Care Record (LCR Portal Cerner)
Penrose Academy
Penrose Academy
Penrose POST v2: POSTcards
Penrose POST v2: POSTcards
Pink Alert (QOF) Box
Pink Alert (QOF) Box
Surgery Connect Softphone
Surgery Connect Softphone
Tactic Desk Booking
Tactic Desk Booking
TQuest
TQuest
Using Our Conference Rooms
Using Our Conference Rooms
VPN & HSCN
VPN & HSCN
Medical Terminology
Medical Terminology - Abbreviations
Medical Terminology - Abbreviations
Medical Terminology - Basics & Roots
Medical Terminology - Basics & Roots
Medical Terminology - Long Term Conditions (LTCs)
Medical Terminology - Long Term Conditions (LTCs)
Medical Terminology - Medications
Medical Terminology - Medications
References & Resources
Booking a Care Coordinator Appointment
Booking a Care Coordinator Appointment
Cross-Organisational Slots
Cross-Organisational Slots
Ear Irrigation
Ear Irrigation
Email Distribution Lists
Email Distribution Lists
FAQs - How do I…?
FAQs - How do I…?
Interpreters & Translators
Interpreters & Translators
Mental Health Services Database
Mental Health Services Database
National Screening Programmes
National Screening Programmes
Our Sites
Our Sites
Our Staff
Our Staff
Primary Care Networks (PCNs)
Primary Care Networks (PCNs)
Protected Learning Time (PLT)
Protected Learning Time (PLT)
QOF & Fundamental Care
QOF & Fundamental Care
Services Database
Services Database
Units of Alcohol
Units of Alcohol
Infection Prevention & Control
Blood Borne Viruses (BBV)
Blood Borne Viruses (BBV)
Body Fluid Spillages
Body Fluid Spillages
Cleaning Equipment & Environment
Cleaning Equipment & Environment
Hand Hygiene
Hand Hygiene
Isolation of Infectious Disease
Isolation of Infectious Disease
Laboratory Specimens
Laboratory Specimens
Needlestick Injuries
Needlestick Injuries
Personal Protective Equipment (PPE)
Personal Protective Equipment (PPE)
Safe Use & Disposal of Sharps
Safe Use & Disposal of Sharps
Topical Eradication of MRSA
Topical Eradication of MRSA
Waste Management
Waste Management
Maintained by the Learning & Resources team | Content by Aidan Beaumont, Kelda Manser-Smith, Priya Kalucha, Lucy Gray & Grace Mark