This page is for new (or existing!) employees of Penrose Health to understand how to set-up, use, and troubleshoot our IT systems.Create a shortcut to the Portal by following this step-by-step guide:
If you’re a new member of the Penrose Health team, you can find out more about this platform in our Intro to the Penrose Portal!
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Meet Your Friendly IT Team! 👋
How to get in touch ⬇️
Urgent issues
📞 Call ext. 5050 or 02034745355
Please avoid messaging any of the team directly as they may not see your message right away.
Non-urgent issues
🔗 Use the Asana form here
The form is also linked on the Penrose Portal homepage, EMIS homepage and in the IT team's email signatures.
Your Welcome Email 📩
Your welcome email is sent to your personal email address so that you can access key log-in information when you start. We'll send your login details to the email address you've given us in the New Starter IT Form (don't forget to peek in your Junk folder, just in case our email ends up there!)
Your welcome email contains log in details for:
- Windows
- NHSMail
- EMIS Web
- Surgery connect phone system
If you believe you're missing a log-in or need help, don't hesitate to reach out to our IT team. They're here to help. 😊
IMPORTANT to adhere to IT Best Practices 🌟
- If you lose any company property (i.e. your smartcard, door card, laptop), please report this to the IT team ASAP
- Please make a note of your password somewhere safe (ideally digitally). E.g. the free Microsoft Authenticator App:
- Get it on Google Play
- Get it on the Apple App Store
- Do not share your passwords or smartcard pin
- Do not leave your smartcard unattended, or cover the photo on your smartcard
- Do not connect mobile phones or any other devices to work computers
- Lock your PC or sign out from your Windows account if you’re not at your desk (press the windows key on your keyboard + L), and ensure that you don’t leave any physical documents containing patient information unattended
- To ensure you can access your files from any computer at the surgery, please transfer your files to your personal drive. This not only keeps your files accessible but also safeguards them against potential data loss from computer malfunctions. If necessary, you can also access and save any shared files to the surgery's local shared drive.
- Ensure to remove all non-essential files/documents from your local computers. Specifically, the "Downloads" and "Documents" folders could use a tidy-up to ensure the computer has ample free storage.
- When you leave work, please restart your PC, DO NOT Turn it OFF! The computers receive important updates overnight.
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Site Information 🏥
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Key IT Systems 🔑
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Clinical Systems 🩺
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Mandatory Actions ⚠️
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Working from Home 🏡
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HR & Training Platforms 🤓
FAQs
AccuRx issues
AccuRx - Installing Desktop App
- TQuest - Adjusting margin "Cervical Screening and Pathology Services"
- Asana account migration
- Browser - Clear the cache data
EMIS Introduction
Optum Learn (formerly EMIS Academy)
EMIS-X Introduction
- e-lfh
- Generic/ shared mail
- How to replace the battery of the AC remote
- Join/switch surgery main line call group
- LB wallboard/display group on TV
MS Teams
Microsoft Edge - sign in using the NHSmail credentials to add a profile
NHSmail
NHSmail - Hide/unhide mobile phone number from the NHS Directory Office 365 - Use Microsoft Word on the site computers
Phone System - Surgery Connect
- Sending scans directly from Konica printer to email address
Smartcard - How to use
- Windows - How to restart a PC
Windows - Run windows update
- Working from Home user guide
Resources:
- You can find guides on how to use all of these tools and systems in the Tools & EMIS section of your job handbook 😊
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