Smartcard - Self-Service Unlock

A smartcard holder can use this application if:

• they have a locked smartcard, or they've forgotten their passcode or want to change it
• they have an email address (on the email domain allow list) associated with their Care Identity profile
• they have access to that email account

If a smartcard holder does not have a valid email address on their profile, or they cannot access their email, they will need to contact their Registration Authority (smartcard team) to unlock their smartcard.

Registration Authorities can add an email address to a user with a locked smartcard, allowing an already locked smartcard to be unlocked remotely.

If your smartcard passcode is accidentally entered wrongly three times, the smartcard can become locked.