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Your First Day & First Two Weeks

Your induction plan

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Key takeaway: Your induction plan will guide you through your first couple of weeks at Penrose Health, with the goal of integrating you into the team and getting you off to a smooth start! On this page we’ll talk you through your first two weeks in more detail, as well as other key information you might need from this handbook when you start.

Your plan will include your induction timetable, which tells you the dates / days that you’ll be working in your first two weeks (this will be on your usual working days, which are also included in your plan). Make sure that you check where you’re working each day, as you may be going to different sites!

You will also find your induction checklist in your induction plan. This is a list of topics that should be covered during various parts of your induction. If you have any questions about any of the topics, or if any of them weren’t covered during your induction, don’t be afraid to ask about it!

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Note: You should receive your induction plan via email at least a few days before you’re scheduled to start with us - if you don’t receive it, please feel free to drop our Hiring and Capacity Manager an email

First day

Your first day will be your ‘Day one induction’ at Kingfisher Medical Centre. This day will be all about helping you get to know Penrose Health, and giving you some key information you’ll need to know while working with us e.g. how to book time off.

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Note: Don’t worry if there’s a lot to take in on your first day! Much of the key information you need is also included in this Handbook or will be covered again throughout your next few days/weeks

First two weeks

After your first day you’ll have your site induction at the surgery where you’ll be working. The Lead Receptionist will show you around and make you feel welcome. They’ll introduce you to the rest of the team, and also go over some key fire / health and safety.

They’ll also introduce you to your training buddy, who will be someone already in the same role as you that can tell you more about your job itself. They’ll help you learn everything you need to know, and assist you throughout your training with shadowing time and one to one support.

You’ll also have scheduled time to sit with other staff members and find out more about what they do. If you’re not sure where to find the person you’re scheduled to be seeing, ask the Reception Lead or anyone else that’s around!

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Note: Don’t be afraid to ask questions! You can always reach out on Teams or in person to your buddy, your Line Manager or anyone you’ve met so far in your onboarding / induction process. If that person doesn’t know the answer, they’ll know someone else who can help

During your first few weeks you’ll also have time to do some of your BlueStream training. BlueStream is our online training platform that includes mandatory training for all staff, such as Safeguarding, and Information Governance. You should use any spare hours to try and tackle these as they’re mandatory for all staff to complete.

Key information

Here are some of the most important things that you’ll want to get to know when you first join us:

All of the 🔨Tools that we use
More information about your ⌚Hours, Rota & Overtime
How to book 🏖️Annual Leave or 🕰️Other Leave Types
What to do if you need time off due to 🤕Sickness
How you’ll get your 💰Pay
Our 😊Key People to Know and how to contact them if you have a question or issue
What comes next during 🎒Your First Six Months & the Longer Employee Journey

The 🏡Penrose Portal also has some useful forms and our job-specific handbooks which contain all of the policies and procedures that you’ll need to know to do your job properly.

FAQs

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I haven’t got my induction plan - what should I do?

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How do I know when / where I’ll be working each day?

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What am I supposed to be doing during my induction?

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For questions: If you’ve got any questions about getting started in your first day or first two weeks, reach out to your Line Manager or our Hiring and Capacity Manager

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