Overview

For clinical / patient-facing roles

All of our clinical and patient-facing team members need to be physically present in one of our surgeries when working.

Our clinical / patient-facing team members work closely with both patients and each other, which is much easier and more effective when working together in person. Because face-to-face interaction is a fundamental aspect of these roles, working remotely would negatively impact our ability to help our patients.

Some of these roles also require face-to-face supervision (of yourself or others) which can’t be done remotely.

For non-clinical / non-patient-facing roles

WFH is considered on an ad-hoc, case-by-case basis for our non-clinical and non-patient-facing roles.

Some factors that we’ll consider are:

• individual circumstances
• role requirements
• team availability
• your performance.

If you want to WFH on a more regular or frequent basis, please talk to your Line Manager and submit a 🧘Flexible Working request.

Best practice for WFH

• Ad-hoc requests to WFH should be logged on WhosOff with as much notice as possible, to be checked and approved by your Line Manager.

• If regular WFH is approved, this will be reviewed every 3 months (as part of your regular performance conversations / check-ins with your Line Manager) to make sure that it’s still effective for both you and Penrose Health.
• If you’re WFH, we encourage you to keep your camera on in meetings (e.g. one-to-ones or team meetings). This supports effective communication and engagement with other members of the team. 👏 We understand individual preferences and personal circumstances vary, so this is optional to respect your comfort and privacy.
• Regardless of where you’re working, when you’re working should stick to your normal working hours (which are detailed in your contract).
• If you’re unwell, you’re not expected to work regardless of if you’re in-person or WFH. You should let your manager know if you’re sick in the usual way if you’re WFH (see 🤕Sickness).
• If you have childcare or care giving duties, alternative arrangements should be made for these during your working hours, even if you’re WFH. This helps maintain productivity and ensures a professional working environment, even while remote. If you’re struggling with care-giving duties in your usual working hours, we can consider other 🧘Flexible Working arrangements.
• Whether you’re WFH occasionally or regularly, you’re responsible for ensuring that:
• your home insurance covers clerical work conducted at home
• your remote working set-up is appropriate for your normal work, and that you’re working safely
• confidential or sensitive information is secure at all times

You can find more information about getting your computer set-up to work from home in our 👨‍💻Penrose Health IT Help Guide - Working from Home 🏡

FAQs