Summary: This page details how to process prescription requests using the ‘Medicine Management’ feature of EMIS Workflow Manager.
Who’s it for: GPs
Prescriptions that require GP action are divided equally between our GPs. Please make sure that you’re checking and actioning your allocated prescriptions on a daily basis so that we can fulfil our obligation to process all requests within 24/48 hours. You can access documents via the Medicine Management function of EMIS Workflow Manager.
Accessing Medicine Management
- Login to EMIS
- Click the EMIS ball (top left corner), and navigate to ‘Workflow’, then ‘Workflow Manager’
- Select ‘Workflow View’, then click the ‘My Tasks + Deputising For’ option
- To the left of your screen, select the ‘Medicine Management’ tab (see image⬇️)
Actioning Prescription Requests
Our in-house pharmacy team screen all requests, process repeat prescriptions, do medication reviews, and keep monitoring up-to-date.
- Open the ‘Requests’ folder under ‘Medicines Management’. Action and file requests assigned to you as appropriate (make sure you have filtered your results as above!)
- Repeat for the ‘Requests with queries’ and ‘Awaiting Signing’ folders
- Send a task to the pharmacy team if you have any particular queries (e.g., you want to book a patient medication review, change dosette boxes, etc.)
- Once finished, the majority of prescriptions will be transmitted via EPS and can be viewed in the ‘Completed’ folder. If you need FP10s, please speak to the Reception Lead.
- If you reject a prescription, task the pharmacy team to send the patient an AccuRX explaining the reason for the rejection. Rejected prescriptions can then be found in the ‘Rejected Prescriptions’ folder.
Refresh your workflow inbox regularly as you may receive requests throughout the day.