Courier Interactions

Couriers can include Royal Mail, Amazon Logistics, other couriers (DPD or FedEx), Citysprint (Medical Records), AAH or Sanofi (Vaccines) and GSG (Synnovis).

• The parcel will likely be scanned by the courier, and they may also scan the wall barcode
• If there are parcels to be sent, ensure these are handed over
• Both Knight’s Hill and Nightingale are within health centres, so is important to ensure that the correct post goes to the correct organisation

Refusing Parcels

Before signing for parcels, ensure there is no major damage. We should also refuse parcels if:

• There are labelling issues, or if the address is incorrect
• You believe the cold chain may have broken, or have been outside a chiller for more than 20 minutes

If you refuse a parcel, ensure you inform your line manager, or the Reception Lead.

Package Management

Letters

Kingfisher Only: Letters are opened by the PA to Operations Director - see 😊Key People to Know

All other sites: Letters are opened by Reception, stamped, and passed to Clinical Admin

Normal Parcels

These are often either clinical supplies or stationary items

• Clinical Supplies → Pass to HCA, Practice Nurse, or Reception Lead on-site
• Stationery and Kitchen items → Reception Lead
• Unsure? Pass to Reception Lead

Personal Items

If there is an individuals name, place on their desk or if unsure store safely and send a Teams message

Medical Records

• PCSE packages are white bags with tags on, and are processed by Recepetion
• Records of 20 pages or less are passed to Clinical Admin
• Records of more than 20 pages are set aside to be sent for digitisation
• Records which have been digitised will have Iron Mountain on them, and should be passed to Clinical Admin (see also )

Cold Items

Cold items will be labelled as such, and must be moved to cold storage immediately. See below.

If the item is unlabelled, but you believe the item is cold or the courier informs you it is, it must be checked immediately.

The Cold Chain

Cold deliveries should take high priority when they arrive. They must be handled carefully to prevent breakage or vaccine quality issues.

• If HCA/Practice Nurse on-site is available, pass directly to them.
• If they're not available, place package directly in the vaccine fridge, and task the Nurse/HCA on EMIS. If they are unlikely to be able to do this by the end of the day, inform your Line Manager.
• For more information on how vaccines are stored, and temperature management see 🥶Managing Vaccines & Refrigerators

Manual Handling

Before moving something, consider:

• What am I moving?
• Can I manage this myself?
• Are there any risks around me?
• What does it involve?

Principles of Safer Moving & Handling

• Adopt a stable base - feet either side of load, pointing the way you want to move. Ensure you bend your knees when lowering.
• Keep the load close to you
• Relax your knees, and adopt a natural posture
• Use handles if available, and maintain a firm grip
• Stand up smoothly, pushing through your legs