As housebound (HB) patients can’t come into the surgery for F2F appointments, alternative booking options are available and will need to be made for them.
Always aim to do option 1. If it’s not available, the patient is reluctant or it’s already been tried, then move on to option 2. Repeat the same with option 3, 4, etc.
PA / Paramedic / GP specified timeframe F2F | 1. Paramedic telephone within timeframe
2. Task Care Coordinator to arrange home visit in timeframe
3. 111 |
Zingtree suggested outcome | HB alternative (in order) |
A&E | 1. 999 |
Paramedic same-day triage | 1. Paramedic same-day triage
2. 111 |
Paramedic same-day F2F | 1. Paramedic same-day telephone
2. Urgent task Care Coordinator
3. 111 |
PA same-day F2F | 1. Paramedic same-day triage
2. Paramedic same-day telephone
3. Urgent task Care Coordinator
4. 111 |
GP same-day F2F | 1. GP same-day telephone (convert slot to telephone)
2. Paramedic same-day triage
3. Paramedic same-day telephone
4. Urgent task Care Coordinator
5. 111 |
PA / Paramedic / GP routine F2F | 1. GP routine telephone (convert slot to telephone) |
Pharmacist same-day F2F | 1. Pharmacist same-day telephone |
Pharmacy First referral | 1. Pharmacy First, mention that patient is housebound. They can do a telephone appointment |
Local pharmacy | 1. 111 |
Urgent Care Centre | 1. 111 |
Nurse routine F2F | 1. District Nurse referral (not for LTC reviews)
2. 111 |
HCA routine F2F | 1. District Nurse referral (not for LTC reviews)
2. 111 |
Sexual Health Clinic | 1. Patient should call Sexual Health Clinic to discuss their options
2. GP routine telephone (convert slot to telephone) |
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