What is a grievance?
An example of a grievance could be if you are unhappy about the way you are being treated at work, either by a colleague or manager.
If you have a grievance about any aspect of your work, you should not hesitate to raise the matter by talking to your Line Manager or another appropriate person at the practice. It’s always good to raise any issues informally first so we can try to resolve it together without a formal procedure. However, if you do want to raise a formal grievance we’ll talk you through the process below.
We want to create a positive work environment free from bullying and harassment, so any grievance raised (formally or informally) will be carefully considered.
More information can be found on the Gov.uk website.
The grievance process
1️⃣ Raising a grievance
If you want to make a formal grievance complaint, you can raise this in writing (an email is fine for this). You should send this to your Line Manager or another appropriate member of the management team.
You should tell us:
- What the grievance is about
- Any evidence you have to support your concern
- What you want the outcome of this procedure to be
2️⃣ The discussion
We’ll consider all grievances as soon as is reasonably possible. We’ll have a meeting with you as soon as is reasonably possible (usually within 5 working days of you raising your grievance). We will give you at least 24 hours notice of the meeting time.
We prefer to hold meetings face-to-face, but if that’s not feasible, we can hold the meeting online.
The aim of the meeting is to find out more information about what has happened, and find a way to resolve the problem. You’ll have the opportunity to explain what you think has happened, show any evidence, and ask any questions you may have.
3️⃣ The outcome
After the meeting your Line Manager will share the outcome with you in writing, and notify you of any changes that will happen as a result (if this is appropriate).
🙋♂️ Appeals
If you disagree with the outcome of your grievance, you can appeal this decision. You should do this in writing to your Line Manager within 5 working days of receiving the outcome of your grievance.
You’ll be invited to attend another meeting to discuss your appeal. As with the original meeting, you can be accompanied by a colleague or trade union representative if you would like. After this meeting we’ll tell you the final decision in writing.
NB. This appeal procedure does not form part of your contract of employment.